FAQ

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  • Are you a factory or a trading company?

    We are a manufacturing enterprise with our own factory and an independent foreign trade department for export business. This enables us to guarantee stable product quality while offering flexible services and competitive quotations.

  • What are your main products?

    We specialize in various rollers such as embossing rollers, mirror rollers, hot‑rolling rollers and anilox rollers. We also manufacture complete machines including non‑woven hot rolling mills, embossing & calendering machines and slitting machines. Custom‑made solutions are available according to customers’ drawings, samples or technical requirements.

  • How soon can I get a reply after sending an inquiry?

    We value every inquiry seriously. On working days, we will respond within 24 hours upon receipt and provide technical evaluation and formal quotation within 48 hours.

  • Do you offer free samples?

    Rollers are customized industrial products. Sample cost will normally be charged. Relevant terms can be negotiated once formal cooperation is established.

  • What is your MOQ (Minimum Order Quantity)?

    It varies according to product specifications and process complexity. Large‑scale equipment such as non‑woven hot rolling mills is normally a minimum of 1 unit. Small trial orders for roller parts are acceptable. Please confirm details with our sales team.

  • What payment terms do you accept?

    T/T (Telegraphic Transfer) is our main payment method. The standard term is 30% advance deposit, and the balance to be paid before shipment. Other payment conditions can be discussed for long‑term partners.

  • What is your production lead time?

    The production cycle for standard embossing rollers is 4‑6 weeks. Complex equipment like hot rolling mills takes 8‑12 weeks, subject to production schedule and drawing confirmation. We will communicate the schedule in advance for bulk orders.

  • Can shipping insurance be arranged?

    Yes. We can arrange transport insurance on your behalf at 110% of the total invoice value.

  • What certifications does your company hold?

    We have obtained ISO9001 Quality Management System Certificate, CE Certificate, as well as a number of utility model patents and invention patents for roller manufacturing.

  • Can you provide MSDS and COA documents?

    COA (Certificate of Analysis) for each batch is available, containing test data of key indicators such as dimensional accuracy, roller surface hardness and dynamic balance.

  • What is your warranty and return policy?

    For complete machines, the warranty period is 12 months starting from the date of customer acceptance. Wear‑and‑tear on embossing rollers caused by normal usage is not covered by return or exchange. The final terms shall be subject to the sales contract.

  • How can I visit your factory?

    You are warmly welcome for an on‑site inspection. Please make an appointment 5‑7 working days in advance.
    Factory Address: No.156 Qingyang South Road, Hutang Town, Wujin District, Changzhou City, Jiangsu Province, P.R.China.